Privacy Policy
Last Updated: February 2026
Introduction
Seven Moons (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book accommodation with us.
Information We Collect
Personal Information
When you make a reservation or contact us, we may collect:
- Name and contact information (email, phone number, address)
- Passport or national ID details (for check-in purposes)
- Payment information (credit card details, billing address)
- Date of birth and nationality
- Special requests or preferences (dietary requirements, accessibility needs)
- Communication records with our staff
Automatic Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website addresses
- Device information and operating system
How We Use Your Information
We use the information we collect to:
- Process and confirm your reservations
- Communicate with you about your booking and stay
- Provide customer service and respond to inquiries
- Process payments and prevent fraud
- Send booking confirmations and pre-arrival information
- Improve our website and services
- Comply with legal obligations
- Send promotional offers (only with your consent)
Information Sharing
We do not sell, trade, or rent your personal information to third parties.
We may share your information with:
- Payment processors to complete transactions
- Service providers who assist with website hosting and maintenance
- Government authorities when required by law
- Emergency services if necessary for your safety
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect website functionality.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Object to processing of your information
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Booking records are typically retained for 7 years for tax and legal purposes.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
International Transfers
Your information may be transferred to and processed in countries other than Sri Lanka. We ensure appropriate safeguards are in place for such transfers.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.